FAQ

❓ FAQ – Everything You Need to Know

Can I use Luv Mate™ from another country?

👉 Yes! As long as you and your partner (or family) have Wi-Fi, you can control it from anywhere in the world through the app.

Does it work on carpet?

👉 Works best on hard floors and low-pile carpets. Very thick or fluffy rugs may need a small ramp or flat surface.

Is this a full home security camera?

👉 No. Luv Mate™ is designed as a companion robot (to connect you with people/pets), not a full replacement for a security system.

How long does the battery last?

👉 Up to 4 hours of active use. When it’s low, Luv Mate™ auto-returns to its charging dock (place the dock in an open area for best results).

Can I talk through it?

👉 Yes! With 2-way audio you can hear and speak in real time — perfect for couples, kids, or pets.

What if I don’t like it?

👉 No worries — you’re covered by our 30-Day Money-Back Guarantee. Try it risk-free.